Last updated: September 5, 2026
This policy explains how billing, cancellations, and refunds work for WorkHive HQ. Payments are processed by Paddle, our Merchant of Record.
Because access to the full Service is granted immediately upon successful payment, all payments are non-refundable. Once a payment (initial or renewal) has been made, that charge is not refundable, in whole or in part, including for partially used billing periods.
You can cancel at any time from your account's billing settings (which opens the Paddle customer portal). Cancellation stops future renewals — you are not charged again. Your workspace remains active until the end of the billing period you have already paid for.
When the paid period ends (or on an immediate cancellation), the workspace is paused and paid features are restricted. Your data is retained for a limited window (currently 10 days) so you can renew and restore access instantly, after which it becomes eligible for deletion per our data-retention policy.
If a renewal payment fails, we retry it and notify the billing administrator. Access continues through a short grace period; if the payment remains unresolved, the workspace is paused until it is renewed.
Nothing in this policy limits any rights you may have under applicable consumer-protection law. If you believe you were charged in error, contact us and we will investigate.
Billing questions? Email info@workhivehq.com.